IT Support Office Manager (Pro-active)

The TFXConnect IT Support Office Manager offers a complete proactive solution that helps manage your entire IT infrastructure 24X7. This cost-effective and high-quality service can be tailored to meet all support requirements.

Who is it for?

If your company is dependent on its IT infrastructure round the clock you do not want to take the risk of downtime. The TFXConnect IT Support Office Manager service has been specifically designed to proactively manage the IT infrastructure of a business 24X7.

With remote monitoring and configurable add-on services it covers all the essential infrastructure of a modern IT network including PCs, servers and routers.

Why do I need it?

Any business that depends on its IT infrastructure for essential business processes needs to consider how it would cope if there was a fault somewhere in the network. How would you identify and fix it to minimize downtime? Have you got the right skills and experience to carry out the job?

The TFXConnect IT Support Office Manager service can take care of all this for you. With a dedicated account manager the integral 24X7 remote monitoring enables us to identify and fix many problems before they inconvenience your business. With unlimited support and additional management and audit options it can be designed around your precise support needs saving you time and money.

What is covered?

The TFXConnect IT Support Office Manager service delivers a reactive and cost-effective solution and has 3 levels all of which offer a dedicated account manager:

  • Standard - manages your IT infrastructure within a set and affordable budget. Includes 24X7 remote server monitoring, unlimited support and patch and upgrade support
  • Premium - all the benefits of Standard plus security audit and management, network and backup management, DR plan and monthly management reports
  • Pro - all the benefits of Premium plus 24X7 support, scheduled onsite visits and 3rd party management

To get full details of what is included in each package and find out exactly what hardware, operating systems, Windows systems and applications are covered, please contact us

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