Home Phone
Internet
Support
All Rights Reserved
![]() Hardware Return or Replace PolicyYou have 30 calendar days from the date of purchase to return purchased equipment to the point of purchase. Equipment must be in good working condition with original contents and packaging to be eligible for a refund of the purchase price. This return policy applies to the purchase of new equipment from TFX Connect Inc. or its authorized dealers. Proof of purchase is required. We may charge a restocking fee. A different return period may apply to accessory purchases. There are no refunds on activation fees or first month of service. If your equipment is defective and still under warranty, you may contact Customer Care to order a replacement. Please note that when you call, Customer Care will first attempt to troubleshoot your phone problems. For this reason, please make your initial call to Customer Care from a different phone or you may limit the ability to troubleshoot. Once you receive the replacement phone, you must return the defective phone to TFX Connect Inc. to complete the exchange. To receive replacement equipment in advance, you must agree that we may charge you a $79.00 for VoIP adapter, replacement charge if your equipment is found to be outside the warranty period and/or is physically damaged. Please note that equipment warranties are not transferable from one customer to another. TFX Connect Inc. does not support warranties for any devices that were not purchased through TFX Connect Inc. How to determine if your equipment is considered defective:
Equipment damage not considered defective includes, but is not limited to:
How to return your equipment:
NOTE: If you also wish to cancel service, you will need to call Customer Care within 72 hours of receiving the device. If your equipment has not been delivered and you cancel service before receiving the phone, simply refuse delivery of the package when it arrives and the device will be returned. IMPORTANT NOTE: If any items (a) are returned after the specified return period, (b) have been physically damaged, modified, or damaged by liquids, or (c) are missing any parts, then you will not be eligible for, and you will not receive, any credit on your purchase price. In addition, accessories returned after such specified return period will not be returned to you.
What to do if your phone has been lost or stolen:
Charges Refund Policy:You can receive refund from TFX Connect Inc. in several cases :
IF YOU PAID WITH A CREDIT CARD, IT IS REQUIRED THAT TFX CONNECT INC. APPLY THE CREDIT TO YOUR CREDIT CARD. YOU WILL NOT RECEIVE A CASH REFUND! Refund to your Credit Card will take up to 60 days. |